IND Banking
Front-Office Concept

In the midst of the global credit crunch financial markets are becoming more and more competitive. A bank's success relies on the efficiency and coordination of its distribution channels. But efficiency and coordination cannot be reached without well-defined strategy and working technology. All channels should be integrated but each channel has its own role in the bank's strategy.

IND BFO Banking Front-Office (IND BFO)is a solid multi-channel platform that meets expectations of the future bank. It provides common business functionality through all unified service delivery channels which ensures smooth customer service and high sales performance.  The functionality of IND BFO fits retail customers as well as small and medium enterprises.

• Latest industry standards and best practices combined with decade long experiences
• Easily modified to the banks' special requirements
• Flexible infrastructure
• Improved user experience due to transaction visualization tools
• Modularized architecture
• Standard interfaces for easy integration
• Open source technologies and standards
• Efficient development due to steep learning curve
• Implementation process and development methodology

 

The bank can easily launch the desired functionality and channel mix by selecting from predefined Business Components eg. transactions, brokerage, loan origination and delivery Channels, such as internet, mobile, branch, call center etc. That is how the bank can compose its unique, sales oriented customer interaction processes. All services can be published to any of the channels, enabling IND BFO to serve as a general front-end for financial advisors, contact centre agents, administrators and self-service customers.

The IND BFO Business Components contain the latest industry standards and best practices by its default configuration, but these settings can be easily altered to the bank's special requirements. The platform offers a flexible infrastructure with the ability to high level of parameterization and serves as an effective environment for custom developments as well.  Thus the widespread functionality of the out-of-the-box software can be combined with the flexibility of internal developments.

The visualization of the transactions follow a solid and state-of-the-art ergonomic guideline in order to ensure an improved user experience  - either to the customers or the banks' personnel. Streamlined screen-flows and smart help functionality results in a lower failure ratio, thus in less correction needs in the back-office. Straight through processes ensure operational excellence and lower cost for transaction processing.

The platform's architecture is highly modularized. It's full blown SOA architecture and component structure allows for the highest flexibility in integration to other systems and customization of its business logic and user interfaces. IND BFO Infrastructure possesses standard interfaces to be used for integration with other banking applications: core-banking system, customer information file, data warehouse. Due to the SOA approach the maintenance and operation of the platform is highly effective.

The platform is built on open source technologies and standards, ensuring that knowledge and support needed for development or customization of services and solutions built on it is always readily and quickly available; this way, also providing for a steep learning curve for developers who face the platform for the first time. Efficient development is supported by a wealth of developer tools. From integrated developer environment plugins through automated build and deployment servers to advanced configuration management, besides many others, it's all available to utilize and bring the efficiencies IT organizations and business decision makers look for.

Architecture, technologies, features are all need to be there, but cannot alone succeed without the highest level of quality. IND's implementation process and development methodology adds the missing link. Test driven development, continuous integration, automated unit and GUI testing, static code quality analysis, peer review processes and others are organized into a streamlined workflow to achieve this last goal.