IND Contact Centre
Complete and customizable
- A Contact Centre Banking frontend tool for CC agents
- Enables agents to find customers and overview their products easily
- Offers execution of enquiries, transactions and orders
- Entitles agents to provide help and support for customers
Why are we different?
- User friendly GUI, based on state-of-the-art technology
- Decreased service time, as a result of an integrated full-scale solution
- Fully controlled agent session lifecycle by automatic call routing
- Narrator functionality to give guidance for the agents through the processes
Key areas
- Retail banking Contact Centre
Functionality
- 360° customer view to get full picture of customers and their products
- Account management, Payments, Instructions, Cards and Administration functionality
- Narrator and search engine to decrease service time
- Easy integration with CTI server and IVR
Features
360° customer view
Narrator
Account management
- Overview
- History
- Transaction Status
- Blockings
Payments
- Internal Transfer
- Domestic Payment
- International Payments
- Standing Orders
- Pending Transactions
- Pending Authorizations
- Payment Templates
Instructions
- Term Deposits
- Statements
Cards functionality
- Card History
- Stop Credit/Debit Card
Administration
- Manage Users
- Manage Permission Groups
- Signature Rules
Download IND Contact Centre brochure
