Contact Centre References



Contact Centre Banking

Our Contact Centre Banking solutions are browser-based rich applications that can be used by call centre agents. It gives a single view of the customer; all the banking service functionality (enquiries, transactions, orders) can be executed via unified contact centre user interface. IVR functions are also part of the solution.

CC Agent user interface


Advantages

  •       Fast service time as a result of using only one application
  •       Low value transactions can be shifted from the branch to telechannel
  •       Exploit IVR capabilities
  •       Fully implemented, sales oriented customer care services
  •       Extendable and customizable transactional and presentation logic
  •       Narrator service for unified communication
  •       CTI server integration
  •       IVR based or direct customer authentication
  •       Role based permission handling

Learn more about IND Contact Centre Banking


Contact Centre Brokerage

Our Contact Centre Brokerage solution is a browser-based rich application can be used by contact centre agents. Agent functionality covers the management of normal investments, like shares, bonds and securities.


Advantages

  • Up-to-date portfolio value;
  • Shift low-margin transactions from branch to cost effective telechannel;
  • 7x24 service, even if the back-end systems or stock exchanges are not
         online during the night.

 

Contact Centre Agent user interface


Functional Overview

  • Stock and index Information
  • Portfolio management
  • Orders registration
  • Contract and transaction history
  • Account management