The IND Banking Front-Office Concept

In the midst of the global credit crunch financial markets are becoming more and more competitive. Bank’s success relies on the efficiency and coordination of its distribution channels. But efficiency and coordination cannot be reached without well-defined strategy and working technology.

IND had learnt that state-of-the-art internet bank or supporting branch solutions are a must-have but banks have to improve them further in order to achieve sales and service excellence. Different channels should work in a harmonized manner where each channel has its role in the bank's strategy.

According to IND Banking Front-Office philosophy, banking transactions should be carried out by services and by channels, so clients receive excellent banking service regardless of the channel. Moreover, the service channel can either be changed during the given process. Besides, bank streamline it’s IT architecture to achieve a balance between customer service and proactive sales activities.

                            "Modern banking front-office serves as an integrated service and sales
environment. It supports core business strategy, allows differentiation and
provides professional, custom-tailored services."  

                                                                   IND Banking Front-Office (IND BFO)

The two central features of IND BFO are the built-in "best practice" business logics and a multi-channel integration platform. By selecting predefined IND BFO business components and delivery channels, banks can compose their unique, sales oriented customer interaction processes.

IND BFO provides the bank with

  • JEE based transaction server (STS) which helps the bank running and
          maintaining  its applications efficient;
  • Common services which can be used in different channels and organizational
          units of the bank;
  • Powerful customization toolset;
  • Channel management tool which adds channel specific features to the 
         business services;
  • Business components are predefined set of banking services, supporting
         complete banking business processes. The business components are
         developed to carry out:

The IND BFO is a business application focused on financial services. It is implemented on Java EE technology. As such it requires Java EE application server. In banking environments we found the IBM softwares being very successful, that’s why we have chosen the IBM WebSphere as major platform for our application. IND BFO utilizing almost all feature of the WebSphere application servers including servlet container, EJB container, different connectors, as well as in production environment we are using high availability and network deployment features of the WebSphere application server (and related softwares such as HTTP server, or WebSphere MQ).

Read more about IND Secure Transaction Server (STS).